Every call, every order, every service request — answered instantly by Léa, understood, and routed to the right person with full context. Here is the complete system behind it, in plain language.
Your customers only ever talk to Léa. Behind her, four layers do the work automatically — no one on your team re-types anything.
A boutique hotel calls about a signature scent for their lobby. Here is every step — all automatic, all tracked.
A guest from The Surf Club dials Parfumaire. Léa picks up on the first ring — day or night, weekends included.
She instantly looks up the caller in your CRM, identifies the intent — "signature scent for a lobby" — and asks only what she still needs.
She creates a qualified lead, attaches the full brief, and prepares a warm transfer — no manual data entry anywhere.
Dylan's phone rings with the complete context already on screen: name, property, need, recommendation. He never asks the customer to repeat a thing.
A WhatsApp or text confirmation goes out automatically. For service calls, an appointment and reminders follow; for payments, a secure link — never a card number over the phone.
Signed service reports, receipts and call summaries are archived in SharePoint and logged in Zoho — a clean, searchable record with zero paperwork.
What each piece is, what it does for you, and the technology behind it.
Built for US operations, with privacy and security designed in from day one.
All customer data is hosted in the United States (AWS US-East). Nothing leaves the region.
Enterprise-grade controls and California privacy compliance, with a security review delivered in phase one.
Léa never takes a card number verbally. Payments always go through a hosted secure link — keeping you out of PCI scope.
Every Léa conversation and decision is logged and reviewable, so you always know exactly what happened on a call.
Each phase delivers something useful on its own, with a clear go / no-go decision before the next.
The exact technologies behind each capability — proven, best-in-class tools, integrated cleanly.
Léa sits in front of the tools you already use and makes them work together — answering instantly, capturing everything, and handing your team perfectly prepared work. Your customers feel looked after; your team stops doing data entry.
